Unfortunately, our service provider doesn't allow for downloads direct from the internet, so you will have to use an FTP client program like "Fetch" or "SmartFTP".

Here are some sites where you can download freeware and shareware FTP programs:

http://fetchsoftworks.com/

http://www.smartftp.com/

You can also send files via the website:

https://www.hightail.com/
Mac users may also try: https://www.dropbox.com/ 

If you prefer to use a certain network, just let us know.  Whatever works for you works for us.